In the unfortunate occurrence of an accident we have on-scene procedures all policyholders must adhere to in order to file a claim:
Contact Police
In certain states, it is mandatory that the police be called to the scene of ALL accidents involving our policyholders coverage vehicle. In some instances policyholders may be required to submit a copy of the police report.
Take Pictures
If you are able to take pictures of the accident scene and the damage to the coverage vehicle it is highly recommended. Please ensure not to jeopardize your safety or the safety of others at the scene when taking photos. Submit them along with your accident report.
Upload Docs
Upload all pictures and any other pertinent information collected at the scene with the accident report. If unable to access online report email documents to claims@losspay.com.
Report Accident
Contact us and report the accident within 21 calendar days following the accident using one of the methods outlined in the Accident Reporting section. Report must be filed within 21 days unless prohibited due to medical condition.